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With all the crap Assurance gives almost everyone, who can we complain to about them! It really is annoying how inconsistent they are with respect to what phones are compatible.
After 3 crap phones, I bought my own which was compatible. Kyocera Contact.... on clearance at the time from Kmart..- phone. And since they discontinued pay Lo, it has become even more ambiguous. We're talking about a phone that is already yesterday's trash.
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[email protected]@@@@@@@@@@@@@@@@RGHHHHHHH I'm sorry to hear about your super frustrating experience! Even though I mentioned that "IT STATES ON THEIR FREAKING WEBSITE" that the Hydro Reach is one of the other approved phone models. Given how many people are reporting issues with various Lifeline services, I actually recently created a new page discussing your options for escalating your complaints. You can also scroll down and describe your personal story there as well!
So what did they say when you told them that the Hydro Reach was listed on their site as a compatible phone? Lifeline Complaints Leave Assurance Wireless and go to Access Wireless.
This statement is in the AW FAQs:"The ZTE Quest is the recommended compatible Android smartphone that can be used on Assurance Wireless at this time. The friendly yet difficult to comprehend rep promised to send me a phone, a smart phone, to arrive within 7-10 days. Fortunately, I was able to restore it online.ughhhh!!!a GSM or locked phone), or that NO Hydro Reach phones can be activated on AW at all? I got it and have had more issues with it than the cheapy cheap small reg phone they sent me in the beginning. Assurance Wireless phones are crap and I don'tcare if people say we complain about the phones.I have the ZTE Quest because I wanted an upgrade and AW said this was the best. Anyways, AW clearly states that they Hydro Reach is compatible. Just because we get this service for free doesn't mean we deserve crap! Actually, I like the one I have, but dropped it too many times! That certainly sounds extremely frustrating to say the least!I'm not saying the person did, but they were the only person I have ever given my number to. Now I have been given a ZTE ANDROID (used), but cannot log in to my account because the account PIN or whatever it is has disappeared. Any ideas on where to find one of these phones for purchase? New customers often get special pricing, offers, or deals, whether it's for wireless, cable TV, Internet, or just about any other service you can think of. That's why I'm leaving Assurance Wireless and going to Access Wireless.I really am thankful for the free phone service, but it would be better if it actually worked!!! They have better phones, and they have Bring Your Own Phone Program, which means you can pick out your own phones to upgrade to, which is good because we deserve it!