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We understand [the reader] found out about the error when he checked his account online and we apologise that there was no explanation provided via this medium.We have taken his comments on board." A goodwill gift of a bottle of wine has been sent to you as an apology, but you have decided to close your account with Santander anyway, reflecting your unhappiness with this and the higher interest rate available elsewhere. But if you have a financial dilemma, we'll do our best to help. I have had an email from my broadband provider, O2, to say that the direct debit for my last payment was refused by my bank, Halifax.I went into my Halifax branch, to be told they could not help me unless I could produce ID with my address on it.
Halifax has written to O2 to explain the reason for the non-processing of direct debit and says your credit report should not be affected.They then switched the energy account to Scottish Power, which promised to close the Npower account. When Scottish Power realised what had happened, it returned the amounts paid to it. In 2009, I received two letters from Npower requesting payment for old bills.I told Npower I had left the property in February 2009.Halifax has offered you £300 as a goodwill gesture, which you have accepted. I had an Npower gas and electricity account while I was living with friends while studying at university.I asked for my name to be put on the account because I needed an address history for an application of my wife's dependent visa from Pakistan. But my friends forgot to remove my name from the account.